Return and Refund policy

Last updated: September 19, 2026

Thank you for shopping at The Toy Project. Please note that all sales are final.

1. NO RETURNS OR REFUNDS

We do not accept returns, exchanges, or cancellations once an order has been placed. Please review your order carefully before completing your purchase. 

2. INCORRECT ITEMS OR TRANSIT DAMAGE

Because we deal in unique, pre-loved, and donated plushies, every item is carefully inspected, closely photographed, and vetted before listing. All close-up photographs represent the exact condition of the item. By completing your purchase, you agree to the condition visible in the photos and description.

Therefore, we do not accept returns for pre-existing vintage traits or conditions that were visible in the product images at the time of purchase. 

The ONLY circumstances under which a return or refund is issued are:

*Incorrect Items:* We accidentally sent you the wrong product.

*Transit Damage:* The shipping carrier significantly damaged the parcel or item during transit (e.g., the parcel arrives water-damaged, or crushed by the courier).

If your item has been damaged by the postal company or is the incorrect product, please contact us within 3 days of delivery at toyproject81@gmail.com with your order number. To process a transit damage claim, you must provide clear photographs of BOTH the damaged outer packaging and the damaged item itself. Reports made after this 3-day window will not be eligible for a refund.

3. CHARGEBACKS & DISPUTES

As our policy strictly outlines a "No Returns" framework, fraudulent chargebacks will be contested using this policy as proof of terms agreed upon at checkout.